truvfoods — Return, Refund & Cancellation Policy

Thank you for shopping with truV foods ("Company", "we", "our", "us"). We are dedicated to providing you with premium, clean-label, and authentic dehydrated superfood powders and wellness snacks.

Because our offerings consist of consumable food and wellness items, our policies are designed to maintain strict food hygiene, safety, and regulatory compliance under applicable consumer protection standards in India. Please review our policy outlined below before placing an order.

1. Non-Returnable Nature of Consumable Goods

Due to safety, hygiene, and public health guidelines, all food products—including superfood powders, dehydrated fruit bites, and snack mixes—are non-returnable once dispatched and delivered.

We do not accept returns or offer refunds for:

Change of mind or incorrect variant selected at checkout.
Dislike of taste, personal flavor preferences, aroma, or texture (natural variations in color, flavor, and texture may occur due to seasonal harvesting and batch production without synthetic additives).
Products with opened safety seals or tampered packaging.
Items purchased during clearance, sale, or promotional bundle events (unless received damaged).

2. Damaged, Defective, or Incorrect Deliveries

We take rigorous care in packaging to ensure your order arrives safely. In the rare event that your shipment arrives in compromised condition, we will issue a replacement or refund under the following circumstances:

Damaged in Transit: Outer box visibly crushed, torn, or jar seals broken during courier transit.
Tampered or Expired Product: Broken inner induction seal or product delivered past its expiration date.
Incorrect or Missing Items: Receiving an item different from your order confirmation or missing items from a multi-pack.

Reporting Window

You must report any issue within 48 hours of delivery as recorded by the courier partner tracking log. Claims made after 48 hours cannot be processed.

Mandatory Proof Requirements

To process an investigation and claim, please email our support team at reachus@truvfoods.com with:

Order ID and registered contact details.
Clear Unboxing Video: A continuous, uncut video showing the sealed outer shipping parcel, the shipping label with tracking details, and the unboxing process revealing the defect or damage.
High-Resolution Photos: Clear pictures highlighting the damaged packaging, batch number, manufacturing date, and inner seal state.

Note: Claims for transit damage or missing units submitted without an uncut unboxing video or photographic proof cannot be approved by our logistics and verification partners.

3. Resolution Process: Replacement or Refund

Once we receive your email and supporting evidence:

Our Quality Assurance team will review the claim within 24 to 48 business hours.
If the claim is verified, we will arrange a free replacement dispatched within 2 business days, subject to inventory availability.
If a replacement is unavailable or you opt for a refund, the refund will be initiated immediately upon claim approval.

Refund Timelines

Prepaid Orders (Cards, Net Banking, UPI, Wallets): The refund will be credited back directly to the original payment source within 5 to 7 business days (depending on your bank’s settlement cycle).
Cash on Delivery (COD) / Direct UPI Orders: Customers must provide bank account details (Account Name, Account Number, IFSC Code). The amount will be transferred via NEFT/IMPS within 3 to 5 business days post-approval.
Shipping charges or COD convenience fees (if any) are non-refundable unless the entire order was undelivered or delivered damaged.

4. Order Cancellation Policy

Cancellations Before Dispatch: You can cancel your order free of charge before it is packed and dispatched from our facility. Please email reachus@truvfoods.com or WhatsApp/call our support line immediately with your Order ID. Upon timely cancellation, a 100% refund will be credited to your original payment method within 5–7 business days.
Cancellations After Dispatch: Once a consignment tracking number is generated and the package has been handed over to the courier, an order cannot be canceled.
Refusal of Delivery: If a prepaid delivery is rejected at the doorstep without valid cause (e.g., package not damaged), forward and return courier charges will be deducted before issuing a balance refund or credit voucher.

5. Contact & Grievance Redressal

If you have any questions, feedback, or grievances regarding your order, please connect with us:

Brand Name: truvfoods
Email: reachus@truvfoods.com
Customer Care / WhatsApp: +91 9908805554
Operating Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST (Excluding National Holidays)
Registered Address: ICAR - KVK, Chintamani, Karnataka, India - 563125.

truvfoods — Return, Refund & Cancellation Policy

Thank you for shopping with truV foods ("Company", "we", "our", "us"). We are dedicated to providing you with premium, clean-label, and authentic dehydrated superfood powders and wellness snacks.

Because our offerings consist of consumable food and wellness items, our policies are designed to maintain strict food hygiene, safety, and regulatory compliance under applicable consumer protection standards in India. Please review our policy outlined below before placing an order.

1. Non-Returnable Nature of Consumable Goods

Due to safety, hygiene, and public health guidelines, all food products—including superfood powders, dehydrated fruit bites, and snack mixes—are non-returnable once dispatched and delivered.

We do not accept returns or offer refunds for:

Change of mind or incorrect variant selected at checkout.

Dislike of taste, personal flavor preferences, aroma, or texture (natural variations in color, flavor, and texture may occur due to seasonal harvesting and batch production without synthetic additives).

Products with opened safety seals or tampered packaging.

Items purchased during clearance, sale, or promotional bundle events (unless received damaged).

2. Damaged, Defective, or Incorrect Deliveries

We take rigorous care in packaging to ensure your order arrives safely. In the rare event that your shipment arrives in compromised condition, we will issue a replacement or refund under the following circumstances:

Damaged in Transit: Outer box visibly crushed, torn, or jar seals broken during courier transit.

Tampered or Expired Product: Broken inner induction seal or product delivered past its expiration date.

Incorrect or Missing Items: Receiving an item different from your order confirmation or missing items from a multi-pack.

Reporting Window

You must report any issue within 48 hours of delivery as recorded by the courier partner tracking log. Claims made after 48 hours cannot be processed.

Mandatory Proof Requirements

To process an investigation and claim, please email our support team at reachus@truvfoods.com with:

Order ID and registered contact details.

Clear Unboxing Video: A continuous, uncut video showing the sealed outer shipping parcel, the shipping label with tracking details, and the unboxing process revealing the defect or damage.

High-Resolution Photos: Clear pictures highlighting the damaged packaging, batch number, manufacturing date, and inner seal state.

Note: Claims for transit damage or missing units submitted without an uncut unboxing video or photographic proof cannot be approved by our logistics and verification partners.

3. Resolution Process: Replacement or Refund

Once we receive your email and supporting evidence:

Our Quality Assurance team will review the claim within 24 to 48 business hours.

If the claim is verified, we will arrange a free replacement dispatched within 2 business days, subject to inventory availability.

If a replacement is unavailable or you opt for a refund, the refund will be initiated immediately upon claim approval.

Refund Timelines

Prepaid Orders (Cards, Net Banking, UPI, Wallets): The refund will be credited back directly to the original payment source within 5 to 7 business days (depending on your bank’s settlement cycle).

Cash on Delivery (COD) / Direct UPI Orders: Customers must provide bank account details (Account Name, Account Number, IFSC Code). The amount will be transferred via NEFT/IMPS within 3 to 5 business days post-approval.

Shipping charges or COD convenience fees (if any) are non-refundable unless the entire order was undelivered or delivered damaged.

4. Order Cancellation Policy

Cancellations After Dispatch: Once a consignment tracking number is generated and the package has been handed over to the courier, an order cannot be canceled.

Refusal of Delivery: If a prepaid delivery is rejected at the doorstep without valid cause (e.g., package not damaged), forward and return courier charges will be deducted before issuing a balance refund or credit voucher.

5. Contact & Grievance Redressal

If you have any questions, feedback, or grievances regarding your order, please connect with us:

Brand Name: truvfoods

Email: reachus@truvfoods.com

Customer Care / WhatsApp: +91 9908805554

Operating Hours: Monday to Saturday, 9:30 AM – 6:30 PM IST (Excluding National Holidays)

Registered Address: ICAR - KVK, Chintamani, Karnataka, India - 563125.